Registered For My Trip, Now What?

Important Information About Your Reservation 

Thank you for booking your trip with Good News Travels.  Once you’ve registered, you won’t return to the group’s registration page or have a "login" for your account to make payments.  Your original Booking Confirmation email receipt contains your Order Number, balance at registration and the trip’s payment schedule and cancellation deadlines. 

 

Scheduled Deposits – Check Your Email 

Two weeks prior to your deposit due date you will get an email payment request with a Make a Payment Now link.  If you don't receive that email, check your SPAM or TRASH, or email or call us.  Please note you will only be able to pay the amount that is then due, as set by your lead teacher.  

 

Unscheduled Payments  

If you wish to make an unscheduled payment or pay a different amount than shows in your Make a Payment Now link, please send an email to reservations@goodnewstravels.com stating your Order Number and the Amount you would like to Pay, and we will send you a new Make a Payment Now link.   

 

Final Payments – Check Your Email 

Two weeks prior to your final payment due date you will get an email payment request with a Make a Payment Now link.  Your original Booking Confirmation email and all subsequent payment receipts also contain a link that you can click at any time to make full final payment on your account. 

 

Payments by Check 

You or anyone paying toward your student’s trip can mail a check for any amount at any time.  The passenger’s name, group or school name and Order number should be included so we can post the check to the right account.  We will email you a receipt.  A $25 fee will be charged for any returned checks. 

 

Fundraising Credits 

Fundraising done through the school will be credited to your account once the funds are received in our office from the school.  Requests for final payment are generally not sent before fundraising monies are received.  If you feel your account is missing a fundraising payment, check with the school first to be sure they have sent it to our office. 

 

Changes to Your Account 

To make changes, including correcting or changing email address, names, rooming types, birthdate, or to add the optional Travel Protection Plan, please email your requests to reservations@goodnewstravels.com and include your Order Number.  We will make the requested changes and email you a revised Booking Confirmation.  Additional charges may apply. 

 

Cancellation 

Should you need to cancel your booking, in whole or in part, please send your notice of cancellation to reservations@goodnewstravels.com and include the reason you are cancelling and a physical address where a refund check can be mailed.  We will process your cancellation and make any adjustments to your account for cancellation penalties or non-refundable items.  You will receive an email when the refund has been processed. 

   

If you have any other questions about your account, please feel free to give us a call at 800-288-5575 or email to reservations@goodnewstravels.com 

 

Mailing address (secure postal box): 

Good News Travels 

3504-12 Highway 153 

Greenville, SC 29611